Call centre support solutions for your hospital setup/healthcare business.
Get started with us and scale as you wish. No more struggles with the shortcomings of conventional systems.
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What is a Call Center Support Solution
Enabling businesses to conduct effective communications with the customers. A system that is easier to set up and manage, allowing for businesses to have a greater control and transparency of operations.
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Our Talent Call Center enables businesses to conduct effective communication with the customers.
The working
Guiding customers to resolve their queries faster.
Contact number for customers
A single number for point of contact with the patients.
Get Healthgrate phone
Healthgrate phone is a virtual number for Healthgrate 24 x 7 support call center. Divert all calls to Healthgrate phone now!
Customized call flow in dashboard
Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail option, set office hours etc.
Customize the office hours, add options for voicemail, create IVR customer greetings.
Route calls smartly
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
Why Healthgrate Talent Call Center
Cost-efficiency
Save costs on maintenance, set-up and infrastructure
No requirement for specialists
Alter your call flows as per your needs without the requirement for an individual or a team to monitor it.
Keep track of
performances
Keep track of conversations with the customer and performance of the agent with the help of in-depth analytics and reports.
Easy scaling
Make changes to flow of calls and set-up better without the requirement for a person or a team to monitor it.
Setup in no time
With in-depth analytics and reports, keep track of performances and client interactions.
Healthgrate 24X7 Talent Call Center personalizes the flow of calls to ensure a great customer experience.
What You Get From Our Call Center Solutions
We serve these services for the betterment of your business
Multiple-level IVR
Provide a seamless customer experience during each call. Provide tailored services with help of IVR solutions.
Automatic dialer
Our automatic dialer software helps achieve well-streamlined calling process. This eliminates the need for manual interventions, allowing a greater amount of work to be done in a lesser amount of time.
Automated communication via automated calls
Make automated IVR calls, track marketing, effectively collect customer feedback and confirm requests sooner
Call recording
Our software allows for recording calls, storing them for future reference and make better business-related decisions. Call recording further helps for training purposes, resolve disputes better and make data based decisions for a better experience.
Virtual APIs
With Healthgrate, improve performance, be it in terms of simple IVR to complex call functions utilising our virtual APIs.
Routine reporting
Know better how your team is performing over calls. Get daily reports in detail with the help of right statistics for your company as well individual agents.
Call analytics
Get detailed analytics on the campaigns run by you backed by data insights for each call and SMS.
Notifications in real-time
With the help of our call center software, stay informed in real-time, serve customers better and get notified on the right time.
Conditional routing of calls
Route calls better and in a customised way even if the lines are busy. With Healthgrate, do not let your customers wait for long hours.
Services for missed calls
Make best use of marketing campaigns for missed calls in order to better engage with your customers.
Unlimited number of channels
Healthgrate 24 X7 call center support provides you an advantage of unlimited channels for better support provision.
Experience seamless communication of data, complete automation of hospitals and patient monitoring systems with Healthgrate.
The Healthgrate Talent Call Centre Advantages
Why Healthgrate is considered as a highly reliable cloud communications company?
High Security
ISO 27001:2013 certified information security management system
Top-notch Quality
High success rates, high voice quality and no latency
Improved Reliability
Improved reliability ensuring higher success rates and better customer engagement and retention.
Patented product-based solutions
Gain a competitive advantage in your field with the help of patented product solutions.
Scale with Ease
Expand and scale better without worrying about factors like infrastructure and much more.
Best quality support solutions
24 x 7 customer support via our talent call center support solution